Terms & Conditions

Limelight Tours Pty Ltd, operating as National Crime & Justice Museum – Old Geelong Gaol, Geelong Gaol Ghost Tours and Twisted History

General

The National Crime & Justice Museum – Old Geelong Gaol and all tours at different locations are strictly smoke, alcohol, and drug-free.

Management & staff of Limelight Tours reserve the right to refuse entry to anyone suspected of being under the influence of drugs or alcohol or behaving in a manner that jeopardises other patrons’ safety or enjoyment. Such individuals will be asked to leave, with no refund provided.

Abuse towards staff or other patrons will not be tolerated under any circumstances. Offenders will be asked to leave, with no refunds provided.

Limelight Tours and their staff are not responsible for any loss, theft, damage, or personal injury to patrons that occur while on our sites.

Bookings

Payment is required at the time of booking by credit card to confirm your place. Cash is not accepted for night tours.

Tickets are non-refundable. If management cancels a tour, patrons will be offered a new date or a gift voucher redeemable for any of our tour products. Refunds are at the discretion of management. Limelight Tours will not be held responsible for any additional costs caused by cancellations.

Tours will only run once the minimum number of customers has been reached. Please contact our customer service team if you have any concerns or require special arrangements. We will do our best to accommodate requests if possible.

Information provided to Limelight Tours will be used solely for its intended purpose (i.e., bookings) and will not be shared with third parties.

Museum

Payment can be made upon entry to the Museum by cash or card. Online bookings can also be made via the website.

The Geelong Gaol is over 170 years old and spans three levels, with approximately 150 steps to the upper levels. Patrons are advised that some areas may be uneven and to exercise caution.

Some exhibitions and tours may be unsuitable for certain patrons due to the content and nature of the information.

First Nations people are warned that images of deceased individuals are displayed throughout the museum.

Tours

All patrons under the age of 18 attending night tours must be accompanied by a parent, guardian, or an adult over the age of 18 years.

Due to the nature and content of the tours, strict age limits apply. Children below the age limit are not permitted to join tours regardless of age (including babies and toddlers). If you have any concerns, please contact our customer service team.

Safety instructions will be delivered at the beginning of each tour.

Tours depart at the scheduled time and cannot wait for latecomers. Please arrive at least 10 minutes before your scheduled time at the designated point. The gates of the Old Geelong Gaol will be locked at the start of the tour, and we cannot admit latecomers.

Tours run regardless of weather conditions. Patrons should be prepared for all weather with appropriate clothing and footwear for the location.

Adult themes such as murder and executions are discussed on tours. Consider this when booking children on tours. If you have concerns, please contact the customer service team before your tour.

Night tours are not suitable for those using mobility aids due to upstairs access limitations. Guides cannot leave individuals alone downstairs. Customised ground-floor tours can be arranged for groups with these needs.

There is no guarantee of witnessing a ghost, and we do not set up ghostly occurrences.

Accessability

Due to the heritage of the Gaol, there is no upper-level access for individuals with mobility issues or in wheelchairs.

Entry points have ramps to facilitate access for those with mobility issues.

Tours for individuals with hearing difficulties can be arranged with prior notice.

Limelight Tours welcomes all customers, accommodating disabilities where possible. Contact our customer service team for assistance with your personal needs.

Companion Cards are accepted only at the Museum during the day.

Customised group tours can be arranged for individuals with additional needs to cater to specific requirements and enhance enjoyment.